tag:status.moveworks.com,2005:/historyMoveworks Status - Incident History2024-03-29T00:06:47ZMoveworkstag:status.moveworks.com,2005:Incident/203841662024-03-29T00:00:03Z2024-03-29T00:00:03ZSecurity upgrade on Tableau instances<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>02:54</var> UTC</small><br><strong>Scheduled</strong> - We wish to inform you that a planned maintenance will be conducted on our Tableau instances. The maintenance is scheduled for March 28th, from 5:00 PM to 6:00 PM PST. Please note that the Moveworks Bot Performance Insights dashboards may be unavailable during this period. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.</p>tag:status.moveworks.com,2005:Incident/202286642024-03-14T02:00:56Z2024-03-14T02:00:56ZMaintenance on Tableau instances<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>21:37</var> UTC</small><br><strong>Scheduled</strong> - We wish to inform you that a planned maintenance will be conducted on our Tableau instances. The maintenance is scheduled for March 13th, from 6:00 PM to 7:00 PM PST. Please note that the Moveworks Bot Performance Insights dashboards may be unavailable during this period. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.</p>tag:status.moveworks.com,2005:Incident/202294382024-03-13T00:00:19Z2024-03-13T00:07:56ZMoveworks Copilot degradation due to OpenAI outage<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Resolved</strong> - We want to inform you that some users may have experienced a brief outage while interacting with Moveworks Copilot due to a recent OpenAI outage. We understand the importance of uninterrupted service and apologize for any inconvenience this may have caused.<br /><br />For more details, please refer to the OpenAI status page - https://status.openai.com. <br /><br />Duration: 03/12/2024 16:24 PDT - 16:40 PDT</p>tag:status.moveworks.com,2005:Incident/201016532024-02-28T23:47:22Z2024-02-28T23:47:22ZTicket processing degradation<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>23:47</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved as of 3:45 PM PST.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>23:11</var> UTC</small><br><strong>Investigating</strong> - We're currently investigating an issue affecting some users. These users may experience failures when performing actions related to tickets. We appreciate your patience and understanding as we work to resolve this issue promptly.</p>tag:status.moveworks.com,2005:Incident/200530742024-02-23T02:52:38Z2024-02-23T02:52:38ZIntermittent failures in Moveworks Copilot<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>02:52</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved as of 4:53 PM PST.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>02:19</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>01:31</var> UTC</small><br><strong>Monitoring</strong> - Our monitoring efforts are ongoing, and we're glad to report that the Moveworks Copilot remains stable and operational.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>01:04</var> UTC</small><br><strong>Update</strong> - We are pleased to report that we've observed substantial improvements with Moveworks Copilot; the bot is now effectively responding to user interactions. Rest assured, we are keeping a close watch on the situation to make sure everything continues to work smoothly and the Moveworks Copilot stays stable.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>00:26</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating an issue where some users are experiencing intermittent failures while using Moveworks Copilot bot.<br />We apologize for any inconvenience caused due to this issue.</p>tag:status.moveworks.com,2005:Incident/200505382024-02-22T20:36:18Z2024-02-22T20:37:32ZMoveworks Copilot Outage<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>20:36</var> UTC</small><br><strong>Resolved</strong> - We're delighted to let you know that the issue with the Moveworks Copilot Bot has been fully resolved as of 12:12 PM PST, following the successful restoration of the related services at 11:30 AM PST. We thank you for your patience and understanding during this outage and are happy to confirm there will be no further interruptions.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>20:23</var> UTC</small><br><strong>Monitoring</strong> - We're pleased to inform you that positive changes have been made in efforts to resolve the issue affecting the Moveworks Copilot Bot. We're seeing improvements as a result of these changes. We'll keep you updated on further developments.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>19:41</var> UTC</small><br><strong>Update</strong> - We're still working hard to fix the issue with the Moveworks Copilot Bot. Our team is focused on finding a solution. Meanwhile, you can use the fully operational Classic Bot. Thanks for your patience and understanding. We'll continue to share updates as we make progress.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>19:01</var> UTC</small><br><strong>Identified</strong> - The underlying cause of the issue affecting the Moveworks Copilot Bot has been identified. We are now in the process of rectifying the problem. In the meantime, the Classic Bot remains operational for your use. More updates will follow as we make more headway. We appreciate your ongoing patience.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>18:29</var> UTC</small><br><strong>Investigating</strong> - We've identified an issue with the Moveworks Copilot Bot not providing responses for some users. Meanwhile, our Classic Bot remains fully operational. Our team is actively working to fix this issue. We understand the inconvenience this may cause and appreciate your patience. Updates will follow as we progress towards a resolution. Your understanding and continued support is greatly appreciated.</p>tag:status.moveworks.com,2005:Incident/200030892024-02-16T22:56:06Z2024-02-16T22:56:06ZSlowness in bot responses<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>22:56</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved as of 2:45 PM PST.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>22:04</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue where some users may be experiencing slower than usual responses from our bot. We understand the impact this may have on your experience and we are working diligently to resolve this issue as quickly as possible.<br />We appreciate your patience and understanding during this time. We will provide updates as more information becomes available.</p>tag:status.moveworks.com,2005:Incident/200016392024-02-16T18:49:44Z2024-02-16T18:49:44ZMoveworks for Web degradation<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>18:49</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>18:01</var> UTC</small><br><strong>Identified</strong> - We've identified an issue where users are unable to interact with the web bots as expected. Our team is actively investigating this issue and we are working to resolve it as quickly as possible.<br />We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time.<br />We will provide updates as more information becomes available.</p>tag:status.moveworks.com,2005:Incident/199853332024-02-14T18:11:22Z2024-02-14T18:11:22ZBot is not responding to some user queries<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>18:11</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>17:48</var> UTC</small><br><strong>Identified</strong> - We are pleased to inform you that we have identified a fix for the issue where some users were not receiving responses from the bot. We are currently in the process of implementing this fix.<br /><br />We appreciate your patience and understanding during this time. We will provide further updates once the fix has been fully implemented.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>17:13</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue where some users are not receiving responses from our bot. We understand the inconvenience this may cause and assure you that our team is working diligently to resolve this issue as quickly as possible.<br />We appreciate your patience and understanding during this time. We will provide updates as more information becomes available.</p>tag:status.moveworks.com,2005:Incident/199260412024-02-08T00:00:56Z2024-02-08T00:00:56ZMaintenance on Tableau instances<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>23:26</var> UTC</small><br><strong>Scheduled</strong> - We wish to inform you that a planned maintenance will be conducted on our Tableau instances. This is scheduled for February 7th, from 3:00 PM to 4:00 PM PST. Please note that the Moveworks Bot Performance Insights dashboards may be unavailable during this period. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.</p>tag:status.moveworks.com,2005:Incident/199345652024-02-07T23:19:24Z2024-02-07T23:19:24ZCreator Studio access issues<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>23:19</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>22:44</var> UTC</small><br><strong>Investigating</strong> - We're currently investigating an access issue with Creator Studio. Some users may face access problems - we're working on it. Your patience is appreciated. We will keep you posted on the progress.</p>tag:status.moveworks.com,2005:Incident/198961282024-02-02T20:49:32Z2024-02-02T20:49:32ZSearch degraded performance<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>20:49</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>20:36</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue where some users are experiencing difficulties in obtaining the expected answers or forms from the bot. We understand the inconvenience this may cause and appreciate your patience while we work towards resolving this issue.<br />We will keep you updated on the progress.</p>tag:status.moveworks.com,2005:Incident/198800422024-01-31T21:30:00Z2024-01-31T23:23:00ZMoveworks for Web outage<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>21:30</var> UTC</small><br><strong>Resolved</strong> - We wish to inform you that we recently identified and promptly resolved an issue with Moveworks for Web, which may have temporarily affected some users' access. We apologize for any inconvenience this may have caused and appreciate your understanding.<br /><br />Duration: 1 PM PST - 1:30 PM PST</p>tag:status.moveworks.com,2005:Incident/198393982024-01-27T02:46:14Z2024-01-27T02:46:14ZMicrosoft Teams Issue: Some users may experience multiple issues with their Microsoft Teams<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>02:46</var> UTC</small><br><strong>Resolved</strong> - We're pleased to inform you that the recent Microsoft Teams incident which potentially impacted the bot performance have been largely resolved.<br /><br />For more detailed information and real-time updates, you may refer to the Microsoft Service Health using the below link. <br /><br />https://portal.office.com/servicestatus</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>23:23</var> UTC</small><br><strong>Update</strong> - Latest update from Microsoft<br /><br />We’re continuing to apply mitigations across the affected infrastructure and our telemetry is showing additional improvement in the user experience, though many customers are still affected by this issue. We’re also working to apply fixes to address individual affected Teams features in parallel while our broader remediation strategy is ongoing. We’re evaluating any and all additional workstreams that will allow us to reduce the impact to those customers that are still affected.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>20:58</var> UTC</small><br><strong>Identified</strong> - Latest update from Microsoft<br /><br />User impact: Users may experience multiple issues with their Microsoft Teams.<br /><br />More info: Affected scenarios include, but aren't limited to:<br /><br />- Users performing a cold boot may not able to log into teams and will see an "oops" page<br />- Users logging in or unlocking their devices after some time may see missing messages<br />- Users may fail to load messages in channels and chats<br />- Users are unable to view or download their media (images, videos, audio, call recordings, code snippets)<br />- Some messages may experience delays being sent<br />- Call Recordings might take longer to appear in user's OneDrive for Business and SharePoint Online<br />- Users may be unable to load previous Copilot history, or new history is not written<br />- Bots may be unable to download attachments<br />- Sending and receiving read receipt notifications may be delayed<br />- Anonymous users may be unable to join meetings<br />- Teams connectors for Power Automate/Power Apps may experiencing errors<br /><br />Current status: Our failover operation did not provide the anticipated relief to end users<br />in North and South America regions, and we are now working to optimize traffic patterns as part of the mitigation effort. We’re applying configuration changes across the affected network infrastructure to reduce customer impact as quickly as possible.<br /><br />For Root Cause and Next Steps, please refer to the Microsoft Advisory. Direct link below (requires M365 Admin Rights): <br />https://admin.microsoft.com/#/servicehealth/:/alerts/TM710344</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>17:16</var> UTC</small><br><strong>Investigating</strong> - User impact: Users may experience multiple issues with their Microsoft Teams.<br /><br />More info: Affected scenarios include, but aren't limited to:<br /><br />- Users performing a cold boot may not able to log into teams and will see a "oops" page.<br />- Users logging in or unlocking their devices after some time may see missing messages.<br /><br />Scope of impact: Impact is specific to users in North America or the Europe, Middle East, and Africa regions.<br /><br />For Root Cause and Next Steps, please refer to the Microsoft Advisory. Direct link below (requires M365 Admin Rights): <br />https://admin.microsoft.com/#/servicehealth/:/alerts/TM710344</p>tag:status.moveworks.com,2005:Incident/198224202024-01-26T04:30:30Z2024-01-26T04:30:30ZSoftware Upgrade on Tableau Instances<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>04:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>01:43</var> UTC</small><br><strong>Update</strong> - Due to unforeseen circumstances, our originally planned maintenance schedule has been delayed by 2 hours. As per the new schedule, the maintenance will be starting at 3:00 AM UTC, which corresponds to 7:00 PM IST.<br /><br />Starting Time: 3:00 AM UTC / 7:00 PM IST<br />Ending Time: 4:30 AM UTC/ 8:30 PM PST<br /><br />We sincerely apologize for any inconvenience this change might cause.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>21:35</var> UTC</small><br><strong>Scheduled</strong> - We wish to inform you that a software upgrade will be conducted on our Tableau instances. This is scheduled for January 26th, from 1:00 AM to 2:00 AM UTC, which corresponds to January 25th, from 5:00 PM to 6:00 PM PST. Please note that the Moveworks Bot Performance Insights dashboards may be unavailable during this period. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.</p>tag:status.moveworks.com,2005:Incident/198224862024-01-24T23:25:55Z2024-01-24T23:25:55ZCheck Status failing for some users<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>23:25</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>22:56</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>21:43</var> UTC</small><br><strong>Investigating</strong> - We've identified an issue where some users are encountering failures when trying to look up tickets through the bot. <br />We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.</p>tag:status.moveworks.com,2005:Incident/197701592024-01-19T22:18:01Z2024-01-19T22:18:01ZAnswers & Forms Outage<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>22:18</var> UTC</small><br><strong>Resolved</strong> - We have successfully addressed the issue, and users should now see the search function returning the answers and forms as expected. We appreciate your patience and understanding during this process.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Investigating</strong> - We're currently tackling an issue where the bot isn't providing Knowledge articles, FAQs or forms in response to user queries. We apologize for any impact this may have and are acting swiftly to fix it. Please bear with us. We'll keep you posted on our progress.</p>tag:status.moveworks.com,2005:Incident/196720062024-01-11T16:33:22Z2024-01-11T16:33:22ZUsers unable to access sharepoint articles via bot<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>16:33</var> UTC</small><br><strong>Resolved</strong> - The incident impacting access to SharePoint articles via the bot has been resolved. Your patience throughout this process was sincerely appreciated.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>01:31</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are currently monitoring the results. Thank you for your understanding and patience during this time.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>23:02</var> UTC</small><br><strong>Identified</strong> - We've identified that the outage was caused by an issue with SharePoint Online integrations through the Microsoft Graph API. Rest assured, we've pinpointed the cause and are working expeditiously to implement a fix. We appreciate your patience and understanding. Look out for more updates soon.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>22:26</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue where some users are unable to access SharePoint articles through the bot. We understand the inconvenience this may cause and we appreciate your patience while we work on a resolution.</p>tag:status.moveworks.com,2005:Incident/195148052023-12-24T06:30:25Z2023-12-24T06:30:25ZPlanned service upgrade<p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>06:13</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>17:15</var> UTC</small><br><strong>Scheduled</strong> - We will be conducting a planned service upgrade this evening, Dec 23, kicking off at approximately 9:00pm PST. At this time, all bots will be unresponsive and stakeholder experiences (including Control Center, Employee Experience Insights and Creator Studio) will be unavailable for a period of approximately 10 minutes.</p>tag:status.moveworks.com,2005:Incident/192353442023-11-28T16:00:17Z2023-11-28T16:23:15ZEmployee Experience Insights ticket export failures<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Resolved</strong> - We have successfully identified and rectified an issue that was causing failures during ticket data export in our Employee Experience Insights platform. We apologize for any inconvenience this may have caused.<br />The issue was present from November 26, 2023, 20:42 PST, until November 27, 2023, 19:27 PST. We are pleased to announce that the export functionality is now fully operational and should perform as expected.</p>tag:status.moveworks.com,2005:Incident/190663332023-11-09T06:48:24Z2023-11-09T06:48:24ZCampaign Details Viewing Error<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>06:48</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>06:13</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are no longer encountering the error, we will continue to monitor it.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>05:19</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue wherein users may encounter "Oops! Some data seems to be missing. Use the support widget to report this issue or try again later error" while viewing the campaign details. We apologize for the inconvenience this may cause and appreciate your patience while we work towards a resolution.</p>tag:status.moveworks.com,2005:Incident/190527922023-11-08T06:26:27Z2023-11-08T06:26:27ZGroup Access skill degradation<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>06:26</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>04:29</var> UTC</small><br><strong>Monitoring</strong> - We have implemented a fix, and the skill is now operating as intended. We continue to closely monitor the system to promptly address any potential issues or failures.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>03:45</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue where the requests related to creation or managing of groups are failing with an error "Sorry, this request is taking much longer than normal. I'll be available again shortly. Thanks!". We apologize for the inconvenience this may cause and appreciate your patience while we work towards a resolution.</p>tag:status.moveworks.com,2005:Incident/190373722023-11-06T19:27:29Z2023-11-06T19:27:29ZTicket processing degradation<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>19:27</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved as of 10:55 AM PST.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>18:51</var> UTC</small><br><strong>Identified</strong> - Our team has identified the cause of the issue and we are currently in the process of implementing a solution. We will keep you informed as we progress towards a resolution.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>18:09</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue where some users are experiencing difficulties performing ticket-related actions through our bot. Our team is actively investigating this issue. We understand the inconvenience this may cause and appreciate your patience while we work towards a resolution. We will keep you updated with further details as they become available.</p>tag:status.moveworks.com,2005:Incident/190030482023-11-03T05:01:22Z2023-11-03T05:01:22ZSecurity upgrade on Tableau instances<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>05:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>00:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>19:10</var> UTC</small><br><strong>Scheduled</strong> - We wish to inform you that a security upgrade will be conducted on our Tableau instances. This is scheduled for November 3rd, from 12:00 AM to 5:00 AM UTC, which corresponds to November 2nd, from 4:00 PM to 9:00 PM PST. Please note that the Moveworks Bot Performance Insights dashboards may be unavailable during this period. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.</p>tag:status.moveworks.com,2005:Incident/189400452023-10-27T00:52:21Z2023-10-27T00:52:21ZWebex Send and Read Messages API Degredation<p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>00:52</var> UTC</small><br><strong>Resolved</strong> - The Webex team has completed remediation activities and services are now restored.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>00:18</var> UTC</small><br><strong>Identified</strong> - Webex has reported a degradation to the send and read message APIs that are leveraged by Moveworks for bot operation in Webex. As a result, for all customers using the Webex chat platform, users may experience delayed response or no response from the bot.<br /><br />For the more details and the latest status please refer to Webex's incident report page:<br />https://status.webex.com/commercial/status?lang=en_US</p>