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- \u003cvar data-var='time'\u003e21:05\u003c/var\u003e UTC"},{"code":"1ft297lzvq2v","name":"Moveworks Assistant in Microsoft Teams Not Responding","message":"This incident has been resolved.","impact":"critical","timestamp":"Oct \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e15:20\u003c/var\u003e - \u003cvar data-var='time'\u003e17:09\u003c/var\u003e UTC"}]},{"name":"September","year":2026,"starts_on":2,"days":30,"incidents":[{"code":"669l1vdpz4z7","name":"Intermittent Error Responses in the Moveworks Assistant on EmployeeWorks Web App","message":"This incident has been resolved.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e20:33\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e01:23\u003c/var\u003e UTC"},{"code":"yd37l0tvxs2n","name":"Custom AI Assistant Logo Reverting to Moveworks Default (Microsoft Teams)","message":"The fix should now be reflected for everyone, allowing the incident to be closed out.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e14:21\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e12:36\u003c/var\u003e UTC"},{"code":"trkbxc8x366j","name":"Unable to send messages to the AI Assistant on MS Teams","message":"This incident has been resolved. Anyone still affected can follow the workaround steps shared previously.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e12:17\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e12:32\u003c/var\u003e UTC"},{"code":"lt8463k9bd7m","name":"Agent Studio: Plugins page not loading for some roles","message":"This incident has been resolved.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e14:57\u003c/var\u003e - \u003cvar data-var='time'\u003e16:33\u003c/var\u003e UTC"},{"code":"nq7ybdwpx75k","name":"Moveworks Academy Access Issue","message":"We have rotated the SSL certificate and confirmed that access to Moveworks Academy has been restored. Users should now be able to access the site without browser security warnings.\n\nThank you for your patience.","impact":"none","timestamp":"Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e17:22\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e12:54\u003c/var\u003e UTC"},{"code":"0s8jn94nyctb","name":"Knowledge Ingestion Delays","message":"This incident has been resolved.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e20:15\u003c/var\u003e - \u003cvar data-var='time'\u003e23:03\u003c/var\u003e UTC"},{"code":"7f7krydx491d","name":"Get Help options not appearing for greeting messages","message":"A fix has been deployed and the Get Help options are now rendering as expected for all messages. Thank you for your patience, and apologies again for the disruption.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e17:21\u003c/var\u003e - \u003cvar data-var='time'\u003e18:14\u003c/var\u003e UTC"},{"code":"zqkw84p8yg4n","name":"My Moveworks portal login not working","message":"This incident has been resolved.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e04:48\u003c/var\u003e - \u003cvar data-var='time'\u003e08:19\u003c/var\u003e UTC"}]},{"name":"August","year":2026,"starts_on":6,"days":31,"incidents":[{"code":"q89cclg82tvn","name":"Assistant not responding in Microsoft Teams","message":"The intermittent unresponsiveness of the AI Assistant in Microsoft Teams has been resolved. Responses have returned to normal, and we have confirmed stability through continued monitoring. No further action is required from customers.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e14:55\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e17:20\u003c/var\u003e UTC"},{"code":"jwfg4nf56z6l","name":"Permissions ingestion failing for Unily","message":"This incident has been resolved.","impact":"major","timestamp":"Jun \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e09:15\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e14:38\u003c/var\u003e UTC"},{"code":"y8lmz78k2fnz","name":"Issue Affecting Approval Requests","message":"This incident has been resolved.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e17:45\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e14:38\u003c/var\u003e UTC"},{"code":"1tfvy149hqq8","name":"Documentation site is down","message":"This incident has been resolved.","impact":"none","timestamp":"Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e12:46\u003c/var\u003e - \u003cvar data-var='time'\u003e17:33\u003c/var\u003e UTC"},{"code":"kxqptgjlg5ns","name":"SharePoint Online Knowledge ingestion Authentication Issues","message":"We have identified authentication failures affecting SharePoint Online integrations that use Microsoft App Store authentication, following Microsoft’s deprecation of the legacy ACS authentication method. As a result, legacy SharePoint knowledge ingestion will fail for affected customers.\n\nAs an immediate workaround, please follow the SharePoint Online Azure App Registration guide.\n\nhttps://docs.moveworks.com/service-management/access-requirements/knowledge-base-systems/sharepoint-online-access-requirements-new-1#1-configure-azure-app-registration\n\nEngineering is working on a JWT-based update for Microsoft App Store authentication. We will share additional updates as they become available.","impact":"major","timestamp":"Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e13:41\u003c/var\u003e UTC"},{"code":"zwpzrhkpcrh0","name":"Connector Credential Expiry False Alerts","message":"This incident has been resolved.","impact":"minor","timestamp":"Jul \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e18:26\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e22:15\u003c/var\u003e UTC"},{"code":"22n1d17vngyt","name":"CSAT surveys not sent for the week of 7/28","message":"We identified an issue with CSAT surveys not going out for the mentioned week. We identified the issue and have fixed it; subsequent CSAT's should run as usual.\n\nWe sincerely apologise for the inconvenience caused.","impact":"none","timestamp":"Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e17:00\u003c/var\u003e - \u003cvar data-var='time'\u003e17:00\u003c/var\u003e UTC"}]}],"show_component_filter":false,"show_uptime_calendar":true,"component_filter":null,"start_time":"2026-08-01T00:00:00Z","end_time":"2026-10-31T23:59:59Z"}