Default Icon Displays in Microsoft Teams Web App and New Teams Desktop Client instead of Bot Avatar
Incident
Report for Moveworks
Resolved
Microsoft has confirmed the fix is fully deployed and the avatar icon issue is resolved.
Update
Microsoft Teams' fix deployment has been delayed past the initial 8/22 ETA. Please refer to the published Microsoft ICM and communication for more details on when the fix will be available.
Update
Microsoft has informed us that the fix is being rolled out and should be available by Aug 22.
Identified
Some users may see a default icon in the Microsoft Teams Web app and the New Desktop client instead of the expected Bot Avatar, however, the bot will continue to function as expected.
Microsoft has identified a recent feature release that was not fully implemented into the service. They've included that feature in the upcoming deployment which they expect will alleviate impact.
The Teams deployment is expected to alleviate impact on August 5th, 2024. For more details, Teams administrators can review the Microsoft Service Health Issue Advisory TM810917 in the Microsoft 365 Admin Center.
Microsoft has identified a recent feature release that was not fully implemented into the service. They've included that feature in the upcoming deployment which they expect will alleviate impact.
The Teams deployment is expected to alleviate impact on August 5th, 2024. For more details, Teams administrators can review the Microsoft Service Health Issue Advisory TM810917 in the Microsoft 365 Admin Center.
This incident affected: Enterprise Messaging Integrations (Microsoft Teams).