SharePoint Online Knowledge ingestion Authentication Issues
Identified - We have identified authentication failures affecting SharePoint Online integrations that use Microsoft App Store authentication, following Microsoft’s deprecation of the legacy ACS authentication method. As a result, legacy SharePoint knowledge ingestion will fail for affected customers.

As an immediate workaround, please follow the SharePoint Online Azure App Registration guide.

https://docs.moveworks.com/service-management/access-requirements/knowledge-base-systems/sharepoint-online-access-requirements-new-1#1-configure-azure-app-registration

Engineering is working on a JWT-based update for Microsoft App Store authentication. We will share additional updates as they become available.
Aug 10, 2026 - 13:41 UTC
Enterprise Messaging Integrations Operational
Microsoft Teams Operational
Embedded AI Assistant Operational
Cisco Webex Teams Operational
Google Chat Operational
Slack Messaging Operational
Slack Apps/Integrations/APIs Operational
Slack Notifications Operational
Slack Connections Operational
Access Skills Operational
Account Access Operational
Group Access Operational
Software Access Operational
Smart Forms Operational
Enterprise Approvals Operational
Enterprise Search Operational
Concierge Operational
Triage Operational
Lookups Operational
Employee Experience Insights Operational
Multilingual Support (MLS) Operational
Creator Studio Operational
Paths Workspace Operational
Queries Workspace Operational
Events Workspace Operational
Plugins Workspace Operational
Control Center Operational
Channel Resolver Operational
Moveworks AI Assistant Operational
Employee Communications Operational
My Moveworks Portal Operational
Moveworks Setup Operational
Moveworks Documentation Operational
Support Operational
Community Operational
Productivity Boost Operational
Brief Me Operational
Quick GPT Operational
AI Assistant Analytics Operational
AI Assistant Insights Operational
Data API Operational
Live Agent Chat / Handoff Operational
Live Agent Message Brokering Operational
Connectors Operational
EmployeeWorks Web App Operational
EmployeeWorks Web App Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 12, 2026

No incidents reported today.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Duplicate Employee Communications Messages on Microsoft Teams
Resolved - This incident has been resolved as of 12:10 PM PST.
Oct 1, 21:05 UTC
Monitoring - We learned that some users also experienced intermittent delays and "thinking" messages in the Moveworks Assistant on Microsoft Teams due to the same underlying issue. We have now applied a mitigation and are actively monitoring the results. Thank you for your patience.
Oct 1, 19:38 UTC
Identified - We have identified an issue where some users are noticing duplication of Employee Communications campaign messages on Microsoft Teams. Messages continued to be delivered multiple times even after campaigns were cancelled, resulting in a degraded user experience. We sincerely apologize for the inconvenience.
Oct 1, 18:17 UTC
Moveworks Assistant in Microsoft Teams Not Responding
Resolved - This incident has been resolved.
Oct 1, 17:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 16:11 UTC
Update - We are continuing to investigate and identify a mitigation. We sincerely apologize for the ongoing disruption.
Oct 1, 15:56 UTC
Investigating - We're investigating an issue affecting the Moveworks Assistant in Microsoft Teams. Users report the bot entering a "thinking" state with no response. In some cases, users are not receiving responses as expected. We are actively working on resolving this issue and will provide updates shortly. We apologize for the inconvenience caused.
Oct 1, 15:20 UTC

Sep 30, 2026

No incidents reported.

Sep 29, 2026

Intermittent Error Responses in the Moveworks Assistant on EmployeeWorks Web App
Resolved - This incident has been resolved.
Sep 29, 01:23 UTC
Update - Our engineering team has identified a likely cause of the intermittent error responses affecting a small number of users of the Moveworks Assistant on the EmployeeWorks web app. We applied a configuration change and we have not observed the error since then.

We are continuing to monitor the results through the end of the day to confirm the issue is fully resolved. We will share another update once we have confirmed the fix or if we have more information.
Sep 28, 22:06 UTC
Update - We are continuing to work on a fix for this issue.
Sep 28, 20:38 UTC
Identified - We are investigating an issue affecting a small number of users of the Moveworks Assistant on the EmployeeWorks web app. Impacted users may receive the message "Looks like I am having some trouble responding to you now..." in response to their requests. The large majority of conversations are unaffected.
Our engineering team has identified the component involved and is actively working on a fix. We will share another update as soon as remediation is underway or when we have more information.
We apologize for the inconvenience and appreciate your patience.
Sep 28, 20:33 UTC

Sep 28, 2026

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