Resolved -
This incident has been resolved as of 10 AM PST.
Sep 27, 17:18 UTC
Monitoring -
We've implemented the necessary corrective actions to address the issue. We are now in the process of closely monitoring the results to ensure the effectiveness of these measures.
Sep 27, 16:53 UTC
Identified -
We've identified an issue within our ticket processing system that appears to be causing delays and potential failures in ticket notifications, triage, and other ticket route resolutions. We sincerely apologize for any inconvenience this may have caused. We are actively working to resolve this issue and we appreciate your patience and understanding during this time.
Sep 27, 16:25 UTC