Monitoring - Microsoft has identified the root cause as a platform regression affecting app branding display in Teams. A mitigation has been deployed and is currently rolling out. Microsoft's engineering team continues to monitor the rollout and validate the fix.
Users may see the correct custom logo restored as the mitigation propagates. No action is required on your side. We will continue to monitor and will share additional updates as progress continues.
Aug 20, 2026 - 16:39 UTC
Users may see the correct custom logo restored as the mitigation propagates. No action is required on your side. We will continue to monitor and will share additional updates as progress continues.
Aug 20, 2026 - 16:39 UTC
Update - We have escalated this issue to Microsoft and are actively working with their team to address the issue. We will provide more details when they are available.
Aug 20, 2026 - 00:10 UTC
Aug 20, 2026 - 00:10 UTC
Identified - We're investigating an active issue where end users in Microsoft Teams are seeing the default Moveworks logo instead of their organization's custom bot logo, despite a custom icon being set in the app manifest. This appears to affect the bots published via the Teams App Store (store auth) rather than a single tenant. Logging out/back in or clearing the Teams cache resolves it for some users. Our engineering team is actively investigating and we will share more details as they become available.
Aug 19, 2026 - 14:21 UTC
Aug 19, 2026 - 14:21 UTC
Identified - We have identified authentication failures affecting SharePoint Online integrations that use Microsoft App Store authentication, following Microsoft’s deprecation of the legacy ACS authentication method. As a result, legacy SharePoint knowledge ingestion will fail for affected customers.
As an immediate workaround, please follow the SharePoint Online Azure App Registration guide.
https://docs.moveworks.com/service-management/access-requirements/knowledge-base-systems/sharepoint-online-access-requirements-new-1#1-configure-azure-app-registration
Engineering is working on a JWT-based update for Microsoft App Store authentication. We will share additional updates as they become available.
Aug 10, 2026 - 13:41 UTC
As an immediate workaround, please follow the SharePoint Online Azure App Registration guide.
https://docs.moveworks.com/service-management/access-requirements/knowledge-base-systems/sharepoint-online-access-requirements-new-1#1-configure-azure-app-registration
Engineering is working on a JWT-based update for Microsoft App Store authentication. We will share additional updates as they become available.
Aug 10, 2026 - 13:41 UTC
Enterprise Messaging Integrations
Degraded Performance
Microsoft Teams
Degraded Performance
Embedded AI Assistant
Operational
Cisco Webex Teams
Operational
Google Chat
Operational
Slack Messaging
Degraded Performance
Slack Apps/Integrations/APIs
Operational
Slack Notifications
Operational
Slack Connections
Operational
Access Skills
Operational
Account Access
Operational
Group Access
Operational
Software Access
Operational
Smart Forms
Operational
Enterprise Approvals
Operational
Enterprise Search
Operational
Concierge
Operational
Triage
Operational
Lookups
Operational
Employee Experience Insights
Operational
Multilingual Support (MLS)
Operational
Creator Studio
Operational
Paths Workspace
Operational
Queries Workspace
Operational
Events Workspace
Operational
Plugins Workspace
Operational
Control Center
Operational
Channel Resolver
Operational
Moveworks AI Assistant
Operational
Employee Communications
Operational
My Moveworks Portal
Operational
Moveworks Setup
Operational
Moveworks Documentation
Operational
Support
Operational
Community
Operational
Productivity Boost
Operational
Brief Me
Operational
Quick GPT
Operational
AI Assistant Analytics
Operational
AI Assistant Insights
Operational
Data API
Operational
Live Agent Chat / Handoff
Operational
Live Agent Message Brokering
Operational
Connectors
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance