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All Systems Operational

Enterprise Messaging Integrations ? Operational
Microsoft Teams ? Operational
Moveworks for Web ? Operational
Cisco Webex Teams ? Operational
Google Chat ? Operational
Slack Messaging ? Operational
Slack Apps/Integrations/APIs ? Operational
Slack Notifications ? Operational
Slack Connections ? Operational
Access Skills Operational
Account Access ? Operational
Group Access ? Operational
Software Access ? Operational
Smart Forms ? Operational
Enterprise Approvals ? Operational
Answers ? Operational
Concierge ? Operational
Triage ? Operational
Lookups ? Operational
Employee Experience Insights Operational
Multilingual Support (MLS) Operational
Creator Studio Operational
Paths Workspace Operational
Queries Workspace Operational
Events Workspace Operational
Plugins Workspace Operational
Control Center Operational
Channel Resolver Operational
Performance Insights ? Operational
Moveworks AI Assistant ? Operational
AI Assistant Analytics Operational
Employee Communications ? Operational
My Moveworks Portal Operational
Moveworks Setup Operational
Moveworks Documentation ? Operational
Support ? Operational
Community ? Operational
Productivity Boost Operational
Brief Me Operational
Quick GPT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 13, 2025

No incidents reported today.

Jun 12, 2025

No incidents reported.

Jun 11, 2025
Intermittent JIRA related Failures in Moveworks AI Assistant
Resolved - This incident has been resolved.
Jun 11, 15:35 UTC
Update - We are continuing to monitor for any further issues.
Jun 11, 05:24 UTC
Monitoring - A fix has been implemented and we are currently monitoring the results.
Jun 11, 01:23 UTC
Update - We are continuing to work on a fix for this issue.
Jun 10, 23:20 UTC
Identified - We have identified an issue affecting JIRA customers, where users may receive intermittent failure messages from the AI Assistant. These failures occur when the AI Assistant encounters a problem while attempting to fetch a ticket from JIRA. This issue could impact multiple features, including software access, concierge, channel resolver, and account access.

Currently, the issue appears to be external, but our team is actively working to mitigate its impact from our end. We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated as we make progress.
Jun 10, 22:15 UTC
Jun 10, 2025
Brief Me Outage
Resolved - This incident has been resolved.
Jun 10, 18:25 UTC
Identified - The issue has been identified and a fix is being implemented.

Impacted Regions: US, EU, CA, AU
Jun 10, 17:19 UTC
Investigating - We have identified an issue where users are currently unable to use the "Brief Me" feature in AI Assistant. Our team is actively investigating the problem and will keep you updated as we make progress. We appreciate your patience and understanding during this time.
Jun 10, 16:46 UTC
Jun 9, 2025
Moveworks Support Portal Outage
Resolved - We are pleased to inform you that the issue preventing access to the Moveworks Support Portal has been resolved. Users should now be able to log in and access the portal as expected. Thank you for your patience and understanding during this time.
Jun 9, 21:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 19:13 UTC
Identified - We have identified an issue where users are unable to access the Support Portal via My Moveworks. Our team is actively investigating the issue, and we sincerely apologize for any inconvenience this may cause. In the meantime, please feel free to send your queries to support@moveworks.ai. Thank you for your patience and understanding.
Jun 9, 17:55 UTC
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
Jira Cloud Channel Resolver Ticket Syncing Degradation
Resolved - This incident has been resolved.
Jun 6, 04:19 UTC
Monitoring - We've identified the root cause of the issue and implemented a fix. We are currently monitoring the results.
Thanks for your patience.
Jun 6, 00:30 UTC
Investigating - We're currently investigating an issue affecting the Channel Resolver Ticket Syncing feature. Comments added in Jira tickets are not syncing to the corresponding Slack threads. However, syncing from Slack to Jira remains fully functional.

This issue is limited to Jira Cloud and does not impact Jira Server users.

Our team is actively investigating the issue and will share updates as soon as possible.
Jun 5, 22:12 UTC
Jun 5, 2025
Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
AI Assistant Response Quality Degradation
Resolved - We recently experienced an issue affecting the Moveworks AI Assistant due to performance degradation from a third party LLM provider. This led to a temporary decline in response quality, with responses sometimes generated based on outdated context or unrelated resources.The issue was characterized by reduced reasoning capability when selecting the appropriate context for user facing interactions.

We are pleased to inform you that the issue has been resolved, and the Moveworks AI Assistant is now functioning normally. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Thank you for your continued support.

Duration: 5/28/2025 1:27 PM PST - 5/29/2025 6:50 PM PST
Regions: US
May 30, 22:06 UTC
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