Moveworks Status

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All Systems Operational

Enterprise Messaging Integrations Operational

Microsoft Teams Operational

Embedded AI Assistant Operational

Cisco Webex Teams Operational

Google Chat Operational

Slack Messaging Operational

Slack Apps/Integrations/APIs Operational

Slack Notifications Operational

Slack Connections Operational

Access Skills Operational

Account Access Operational

Group Access Operational

Software Access Operational

Smart Forms Operational

Enterprise Approvals Operational

Answers Operational

Concierge Operational

Triage Operational

Lookups Operational

Employee Experience Insights Operational

Multilingual Support (MLS) Operational

Creator Studio Operational

Paths Workspace Operational

Queries Workspace Operational

Events Workspace Operational

Plugins Workspace Operational

Control Center Operational

Channel Resolver Operational

Moveworks AI Assistant Operational

Employee Communications Operational

My Moveworks Portal Operational

Moveworks Setup Operational

Moveworks Documentation Operational

Support Operational

Community Operational

Productivity Boost Operational

Brief Me Operational

Quick GPT Operational

AI Assistant Analytics Operational

AI Assistant Insights Operational

Data API Operational

Live Agent Chat / Handoff Operational

Live Agent Message Brokering Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 29, 2026

The line breaks and bolding of the words not being respected in the messages.

Resolved - The line breaks and bolding of the words were not being respected in the messages the Assistant was sending out, mainly the Employee Comms, Agent Studio messages.
May 29, 07:00 UTC

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

View permission feature in Setup is erroring out

Resolved - We are pleased to inform you that the issue with the View Permission feature in Setup has been resolved. The feature is now returning the expected results.

We apologize for the inconvenience caused and thank you for your patience.
May 20, 14:06 UTC

Identified - We have identified an issue where the **View Permission** feature in Setup is currently returning an error instead of the expected results. Our team is actively working on a fix and will keep you updated on the progress.

We apologise for the inconvenience caused and appreciate your patience in the meantime.
May 20, 12:28 UTC

May 19, 2026

User Identity Ingestion Failures

Resolved - This incident has been resolved. User Identity Ingestion is now functioning as expected and user identity sync has been restored for all affected customers. We apologize for any inconvenience this may have caused.
May 19, 20:06 UTC

Update - We are continuing to investigate the issue affecting User Identity Ingestion. Our engineering team has identified that the failure occurs during the identity validation step when processing geocode information of users. Work is actively ongoing to resolve this.
We will provide another update as soon as more information is available.
May 19, 17:51 UTC

Identified - We are currently investigating an issue affecting User Identity Ingestion. Impacted customers may experience failures in user identity sync, which could affect AI Assistant access to new users dependent on up to date user data.
Our engineering team has been engaged and is actively working toward a resolution. We will provide updates as more information becomes available.
May 19, 16:42 UTC

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.