Moveworks Status

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Default Icon Displays in Microsoft Teams Web App and New Teams Desktop Client instead of Bot Avatar

Identified - Some users may see a default icon in the Microsoft Teams Web app and the New Desktop client instead of the expected Bot Avatar, however, the bot will continue to function as expected.

Microsoft has identified a recent feature release that was not fully implemented into the service. They've included that feature in the upcoming deployment which they expect will alleviate impact.

The Teams deployment is expected to alleviate impact on August 5th, 2024. For more details, Teams administrators can review the Microsoft Service Health Issue Advisory TM810917 in the Microsoft 365 Admin Center.
Jul 12, 2024 - 16:00 UTC

Enterprise Messaging Integrations Operational

Microsoft Teams Operational

Moveworks for Web Operational

Cisco Webex Teams Operational

Google Chat Operational

Slack Messaging Operational

Slack Apps/Integrations/APIs Operational

Slack Notifications Operational

Slack Connections Operational

Access Skills Operational

Account Access Operational

Group Access Operational

Software Access Operational

Smart Forms Operational

Enterprise Approvals Operational

Answers Operational

Concierge Operational

Triage Operational

Lookups Operational

Employee Experience Insights Operational

Multilingual Support (MLS) Operational

Creator Studio Operational

Paths Workspace Operational

Queries Workspace Operational

Events Workspace Operational

Control Center Operational

Channel Resolver Operational

Performance Insights Operational

Next-Generation Copilot Operational

Copilot Insights Operational

Employee Communications Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

Maintenance on Tableau instances

Completed - The scheduled maintenance has been completed.
Jul 26, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 00:00 UTC

Scheduled - We wish to inform you that a planned maintenance will be conducted on our Tableau instances. The maintenance is scheduled for July 25th, from 5:00 PM to 7:00 PM PST. Please note that the Moveworks Bot Performance Insights dashboards may be unavailable during this period. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Jul 25, 22:03 UTC

Jul 25, 2024

No incidents reported.

Jul 24, 2024

Users are not able to complete MFA reset in bot

Resolved - This incident has been successfully resolved. The MFA reset functionality should now be working correctly within the classic bot experience.
Jul 24, 16:33 UTC

Identified - In the classic bot experience, users who request a MFA reset will get the proper response "Ok, I understand you are having issues with your Multi-Factor Authentication (MFA). I can help!" "Would you like me to reset your MFA?" however they do not have a "Yes" option and are not able to proceed with the MFA reset.

We've identified the cause of the issue and our team is working diligently to get this issue resolved as soon as possible. We appreciate you patience as we get this corrected.
Jul 24, 01:32 UTC

Jul 23, 2024

Form ingestion failures from ServiceNow

Resolved - This incident has been resolved.
Jul 23, 00:31 UTC

Update - We're still in the process of rolling out the fix. Appreciate your continued patience.
Jul 22, 22:23 UTC

Identified - We've identified a solution for the issue and are currently in the process of implementing the fix. We appreciate your continued patience as we work to resolve this issue.
Jul 22, 17:41 UTC

Investigating - We're currently investigating an issue impacting form ingestion from ServiceNow. Due to this issue, the most recent updates to ServiceNow forms might not be reflected in the bot. Our team has identified the root cause and is actively working towards a resolution. We value your patience and understanding while we address this matter. Please stay tuned for upcoming updates.
Jul 22, 16:47 UTC

Jul 22, 2024

Some users are unable to chat with the bot

Resolved - This incident has been resolved.
Jul 22, 16:35 UTC

Identified - We have identified an issue where some users are unable to access the bot. We apologize for the inconvenience and will keep you updated on our progress.
Jul 22, 16:04 UTC

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.