Resolved -
This incident has been resolved.
Jun 5, 14:59 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 5, 14:26 UTC
Identified -
We are seeing some improvement, but failures are still occurring. We are actively working on a fix and will continue to provide updates.
Jun 5, 13:32 UTC
Investigating -
We are currently investigating an issue where the assistant is not serving answers from knowledge articles. We will provide updates as the investigation progresses.
Jun 5, 13:08 UTC
Resolved -
The line breaks and bolding of the words were not being respected in the messages the Assistant was sending out, mainly the Employee Comms, Agent Studio messages.
May 29, 07:00 UTC