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All Systems Operational
Enterprise Messaging Integrations ? Operational
Microsoft Teams ? Operational
Moveworks for Web ? Operational
Cisco Webex Teams ? Operational
Google Chat ? Operational
Slack Messaging ? Operational
Slack Apps/Integrations/APIs ? Operational
Slack Notifications ? Operational
Slack Connections ? Operational
Access Skills Operational
Account Access ? Operational
Group Access ? Operational
Software Access ? Operational
Smart Forms ? Operational
Enterprise Approvals ? Operational
Answers ? Operational
Concierge ? Operational
Triage ? Operational
Lookups ? Operational
Employee Experience Insights Operational
Multilingual Support (MLS) Operational
Creator Studio Operational
Paths Workspace Operational
Queries Workspace Operational
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Employee Communications ? Operational
Channel Resolver Operational
Performance Insights ? Operational
Next-Generation Copilot ? Operational
Copilot Insights Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 23, 2024

No incidents reported today.

May 22, 2024

No incidents reported.

May 21, 2024
Resolved - This incident has been resolved and we have confirmed the Answers skill is now working as expected as of May 21st 4:08 PM PST.
May 21, 23:09 UTC
Investigating - We're currently looking into an outage to the Answers skill which is preventing the bot from serving knowledge articles or files to users. Users may experience a "I couldn't find any solutions directly related to your request" response to their queries in the Classic experience and a similar response in the Copilot.

We apologize for any inconvenience caused and thank you for your patience as we address this issue.

May 21, 22:46 UTC
Resolved - This incident has been resolved. We appreciate your patience and understanding throughout this period. Should you experience any further difficulties or have any concerns, please do not hesitate to contact our customer support team.
May 21, 16:32 UTC
Update - We are seeing improvements in the performance and confirmed that this issue is only impacting customers served by US data center.
May 21, 15:52 UTC
Investigating - We want to bring to your attention that we are currently investigating an issue affecting bot's performance. Some users may experience degraded performance, including potentially not receiving the expected results when interacting with the bot.

Please know that our team is working diligently to identify and rectify this issue as quickly as possible to restore optimal performance. We appreciate your patience and understanding as we work to address this issue.

May 21, 15:38 UTC
Resolved - We want to inform you that our team has successfully identified and resolved a recent issue affecting our copilot insights dashboards. Some users experienced difficulties viewing data within the dashboards due to this issue.

We sincerely apologize for any inconvenience this may have caused. Thank you for your understanding and continued support.

May 21, 09:30 UTC
May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024
Resolved - This incident has been resolved.
May 14, 15:56 UTC
Identified - We have identified an issue affecting the triggering of some use cases in both Moveworks Classic and Moveworks Copilot. Our team is actively working to resolve this as quickly as possible. Thank you for your patience and understanding as we work through this issue.
May 14, 15:06 UTC
May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Resolved - This incident has been resolved.
May 9, 14:35 UTC
Update - We are pleased to provide another update on the status of this issue. We have successfully implemented a solution to address the problem at 8 AM PST and are currently in the process of monitoring the situation to ensure that the fix is effective.
May 9, 03:01 UTC
Update - We are continuing to monitor for any further issues.
May 8, 22:13 UTC
Monitoring - We have confirmed that the users are now able to access Moveworks for Web via SSO without any issues. We are actively working on devising solutions to permanently address the issue and prevent future occurrences. We appreciate your patience and understanding.
May 8, 17:41 UTC
Update - We are continuing to investigate this issue.
May 8, 15:23 UTC
Investigating - We are currently investigating an issue where some users are encountering failures while accessing Moveworks for Web via SSO.
Our team is actively working on addressing this issue. Thank you for your patience and understanding.
We will keep you posted on the progress.

May 8, 14:27 UTC