Contact Moveworks Support                                                                                                         
Investigating - We are currently investigating reports of an issue affecting some users when clicking buttons that open a pop-up window within the Moveworks bot on Microsoft Teams. Users encountering this problem may see an error message stating, "There was a problem reaching this app." At this time, it appears that not all users and/or organizations are impacted, suggesting a selective occurrence.

We want to reassure our users that we are actively collecting details and have shared our findings with Microsoft for further investigation.

In the meantime, we recommend that affected organizations file a support ticket directly with Microsoft to expedite resolution. We apologize for any inconvenience caused and appreciate your patience as we work toward a solution.

We will continue to provide updates as we gather more information. Thank you for your understanding.

Jun 13, 2024 - 22:50 UTC
Enterprise Messaging Integrations ? Operational
Microsoft Teams ? Operational
Moveworks for Web ? Operational
Cisco Webex Teams ? Operational
Google Chat ? Operational
Slack Messaging ? Operational
Slack Apps/Integrations/APIs ? Operational
Slack Notifications ? Operational
Slack Connections ? Operational
Access Skills Operational
Account Access ? Operational
Group Access ? Operational
Software Access ? Operational
Smart Forms ? Operational
Enterprise Approvals ? Operational
Answers ? Operational
Concierge ? Operational
Triage ? Operational
Lookups ? Operational
Employee Experience Insights Operational
Multilingual Support (MLS) Operational
Creator Studio Operational
Paths Workspace Operational
Queries Workspace Operational
Events Workspace Operational
Control Center Operational
Channel Resolver Operational
Performance Insights ? Operational
Next-Generation Copilot ? Operational
Copilot Insights Operational
Employee Communications ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 18, 2024

No incidents reported today.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

Unresolved incident: Microsoft Teams "There was a problem reaching this app" Error on Pop-up Windows.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024
Completed - The scheduled maintenance has been completed.
Jun 8, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 22:00 UTC
Scheduled - We wish to inform you that a planned maintenance will be conducted on our Tableau instances. The maintenance is scheduled for June 7th, from 3:00 PM to 5:00 PM PST. Please note that the Moveworks Bot Performance Insights dashboards may be unavailable during this period. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Jun 5, 14:12 UTC
Jun 7, 2024
Jun 6, 2024

No incidents reported.

Jun 5, 2024
Resolved - We've reported the issue to Microsoft who has been able to identify and resolve the issue. For more details on the issue, please reach out to Microsoft.
Jun 5, 22:03 UTC
Investigating - We're investigating an intermittent issue affecting traffic to and from users on Teams bots. Users may receive a "Sorry, this request is taking much longer than normal. I'll be available again shortly. Thanks" response from the bot if affected.
Jun 5, 16:22 UTC
Jun 4, 2024
Resolved - This issue has been reported to be resolved by the affected customers. If your organization is experiencing this issue please file a ticket with Microsoft Teams.
Jun 4, 17:21 UTC
Investigating - We've received reports of users not being able to interact with the bot on the Microsoft Teams platform. We've reported the issue to Microsoft and are working with them to help investigate the bot application permissions within Teams which appear to not be respected resulting in the bot appearing as disabled. At this time, the issue appears to only apply to bots configured as a custom app in Teams and does not appear to apply to bots configured via the Moveworks app in the Teams app store.

We recommend advising users to clear the Teams cache to potentially resolve the issue:
https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache

May 31, 17:11 UTC