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SharePoint Online Knowledge ingestion Authentication Issues
Identified - We have identified authentication failures affecting SharePoint Online integrations that use Microsoft App Store authentication, following Microsoft’s deprecation of the legacy ACS authentication method. As a result, legacy SharePoint knowledge ingestion will fail for affected customers.

As an immediate workaround, please follow the SharePoint Online Azure App Registration guide.

https://docs.moveworks.com/service-management/access-requirements/knowledge-base-systems/sharepoint-online-access-requirements-new-1#1-configure-azure-app-registration

Engineering is working on a JWT-based update for Microsoft App Store authentication. We will share additional updates as they become available.
Aug 10, 2026 - 13:41 UTC
Enterprise Messaging Integrations Degraded Performance
Microsoft Teams Operational
Embedded AI Assistant Operational
Cisco Webex Teams Operational
Google Chat Operational
Slack Messaging Degraded Performance
Slack Apps/Integrations/APIs Operational
Slack Notifications Operational
Slack Connections Operational
Access Skills Operational
Account Access Operational
Group Access Operational
Software Access Operational
Smart Forms Operational
Enterprise Approvals Operational
Enterprise Search Operational
Concierge Operational
Triage Operational
Lookups Operational
Employee Experience Insights Operational
Multilingual Support (MLS) Operational
Creator Studio Operational
Paths Workspace Operational
Queries Workspace Operational
Events Workspace Operational
Plugins Workspace Operational
Control Center Operational
Channel Resolver Operational
Moveworks AI Assistant Operational
Employee Communications Operational
My Moveworks Portal Operational
Moveworks Setup Operational
Moveworks Documentation Operational
Support Operational
Community Operational
Productivity Boost Operational
Brief Me Operational
Quick GPT Operational
AI Assistant Analytics Operational
AI Assistant Insights Operational
Data API Operational
Live Agent Chat / Handoff Operational
Live Agent Message Brokering Operational
Connectors Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 18, 2026

No incidents reported today.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

Permissions ingestion failing for Unily
Resolved - This incident has been resolved.
Aug 12, 14:38 UTC
Update - Unily has confirmed a fix is being packaged. Once it's available, customers will need to upgrade to the patched version. We encourage impacted customers to reach out to Unily directly, and we'll share more details as we have them.
Jun 23, 17:52 UTC
Identified - Permissions ingestion has been failing for Unily connectors. This is due to Unily deprecating their Permissions API, we are working with them to find a way forward. We will keep you posted on the progress. Until then, the newly added or updated permissions won't be ingested.

We sincerely apologise for the inconvenience caused.
Jun 23, 09:15 UTC
Issue Affecting Approval Requests
Resolved - This incident has been resolved.
Aug 12, 14:38 UTC
Monitoring - We identified an issue affecting multiple customers where approval requests were processed successfully, but users encountered a “You don’t have access to the request” error when retrieving the updated record.

Engineering has deployed a fix and is currently monitoring the system to ensure stability. We will share additional updates as they become available.
Aug 11, 17:45 UTC

Aug 11, 2026

Aug 10, 2026

Documentation site is down
Resolved - This incident has been resolved.
Aug 10, 17:33 UTC
Monitoring - The fix has been implemented, the site is loading fine now, and we are continuing to monitor it.
Aug 10, 12:53 UTC
Investigating - Our documentation site is currently down; we are working with the vendor to get it back up and running. We sincerely apologise for the inconvenience in the meantime.
Aug 10, 12:46 UTC

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

Connector Credential Expiry False Alerts
Resolved - This incident has been resolved.
Aug 5, 22:15 UTC
Investigating - We are investigating reports of false alerts regarding connector credential expiry across multiple customer instances.

What's happening: Some customers are receiving notifications that their connector credentials have expired or are invalid. Our investigation confirms that affected connectors are functioning normally and successfully authenticating.

Impact: No service impact. All connectors are functioning normally and authenticating successfully. The alerts being triggered are false positives due to an ongoing backend issue.

What we're doing: Our engineering team is actively investigating and working on a resolution.

What you should do: If you see a connector credential expiry alert, please make an API call using the connector in API Playground to validate your credentials. If you receive a successful response, your connector credentials are working fine and no action is required. We'll notify you when this is fully resolved.

We apologize for the confusion. Thank you for your patience.
Jul 29, 18:26 UTC

Aug 4, 2026

No incidents reported.

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