Live Agent Message Brokering Degradation

Incident Report for Moveworks

Resolved

This incident has been resolved.

Posted Nov 05, 2025 - 22:18 UTC

Monitoring

A fix has been implemented: we rolled back the changes that caused the issue and the service is now returning to normal. We are actively monitoring to ensure stability. Thanks again for your patience.

Posted Nov 05, 2025 - 20:11 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 05, 2025 - 16:35 UTC

Investigating

We’re currently investigating an issue affecting our AI Assistants’ live agent message brokering feature. At this time, the issue appears to be isolated to live agent chats initiated through the Embedded AI Assistant.

We’ll provide updates as soon as we have more information. Thank you for your patience.

Posted Nov 05, 2025 - 15:57 UTC

This incident affected: Live Agent Chat / Handoff (Live Agent Message Brokering) and Enterprise Messaging Integrations (Embedded AI Assistant).