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Ticket processing degradation
Incident Report for Moveworks
Resolved
We've identified and addressed an issue that caused the bot not to intercept tickets during the period of the outage. This issue primarily impacted skills like Triage and Concierge (Ticket update notifications). It also impacted bot's ability to intercept tickets and provide resolutions. We sincerely apologize for the inconvenience caused due to this issue.
Duration : March 22 2023 8:44PM PST - March 23 2023 5:20AM PST
Posted Mar 23, 2023 - 12:39 UTC
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