The issue has been fully resolved, and users should now be able to sign in to the My Moveworks portal using SSO normally. If you continue to experience problems, please contact support.
Posted Jan 21, 2026 - 18:02 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 21, 2026 - 17:15 UTC
Update
We are now also observing that this issue is impacting customers using non Ping Identity SSO providers as well. Our engineering teams are continuing to investigate and remediate the root cause.
Posted Jan 21, 2026 - 17:04 UTC
Identified
We have identified an issue preventing users from signing in to the My Moveworks portal. This appears to be affecting customers who use Ping Identity for authentication. We sincerely apologize for the inconvenience and are actively working to resolve the issue. We will provide updates as more information becomes available.
Posted Jan 21, 2026 - 16:46 UTC
This incident affected: Creator Studio (Paths Workspace, Queries Workspace, Events Workspace, Plugins Workspace) and My Moveworks Portal (Moveworks Setup, Moveworks Documentation, Support, Community).
