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AI Assistant Response Quality Degradation

Incident Report for Moveworks

Resolved

We recently experienced an issue affecting the Moveworks AI Assistant due to performance degradation from a third party LLM provider. This led to a temporary decline in response quality, with responses sometimes generated based on outdated context or unrelated resources.The issue was characterized by reduced reasoning capability when selecting the appropriate context for user facing interactions.

We are pleased to inform you that the issue has been resolved, and the Moveworks AI Assistant is now functioning normally. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Thank you for your continued support.

Duration: 5/28/2025 1:27 PM PST - 5/29/2025 6:50 PM PST
Regions: US

Posted May 30, 2025 - 22:06 UTC