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Ticket processing degradation

Incident Report for Moveworks

Resolved

This incident has been resolved as of 10 AM PST.

Posted Sep 27, 2023 - 17:18 UTC

Monitoring

We've implemented the necessary corrective actions to address the issue. We are now in the process of closely monitoring the results to ensure the effectiveness of these measures.

Posted Sep 27, 2023 - 16:53 UTC

Identified

We've identified an issue within our ticket processing system that appears to be causing delays and potential failures in ticket notifications, triage, and other ticket route resolutions. We sincerely apologize for any inconvenience this may have caused.
We are actively working to resolve this issue and we appreciate your patience and understanding during this time.

Posted Sep 27, 2023 - 16:25 UTC

This incident affected: Concierge and Triage.