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AI Assistant Answers Degradation

Incident Report for Moveworks

Resolved

This incident has been resolved.

Posted Jun 05, 2026 - 14:59 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 05, 2026 - 14:26 UTC

Identified

We are seeing some improvement, but failures are still occurring. We are actively working on a fix and will continue to provide updates.

Posted Jun 05, 2026 - 13:32 UTC

Investigating

We are currently investigating an issue where the assistant is not serving answers from knowledge articles. We will provide updates as the investigation progresses.

Posted Jun 05, 2026 - 13:08 UTC

This incident affected: Enterprise Search.