Ticket polling failure affecting multiple skills
Incident
Report for Moveworks
Resolved
We want to inform you that the ticket polling related issue that we experienced has been resolved and all skills are now operational. We apologize for any inconvenience this may have caused. We strive to provide our customers with high levels of service and will continue to monitor the systems closely and make sure that everything remains up and running.
Investigating
We have noticed some additional failures and we are investigating them. We will provide an update here as soon as we have more information on the failures.
Update
As mentioned earlier, we are no longer noticing any failures, skills should be operational as usual. We will continue to monitor this for some more time.
Update
We are no longer noticing any failures, skills should be operational as usual. We will continue to monitor this for some more time.
Update
We are continuing to monitor this.
Monitoring
We have identified the issue and have put a fix in place. We are continuing to monitor this before confirming the resolution.
Update
We’re still actively investigating this issue. We’ll provide another update as soon as we have more information to share.
Investigating
We are currently investigating an intermittent issue with ticket polling services that is causing failures to detect new and updated tickets, this is preventing the bot from taking action on tickets for ticket interception, triage, and concierge update notifications.
This incident affected: Access Skills (Group Access, Software Access) and Smart Forms, Answers, Concierge, Triage.