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Some tickets were not intercepted by the bot

Incident Report for Moveworks

Resolved

We've identified and addressed an issue where the bot failed to intercept some tickets. This seems to have primarily impacted the skills like Triage and Concierge (Ticket update notifications). This has also caused a degradation in the bot's ability to provide resolutions by intercepting tickets.
Duration: 03/16 17:00 PST - 03/20 08:15 PST

Posted Mar 20, 2023 - 15:34 UTC

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