This incident has been resolved. User Identity Ingestion is now functioning as expected and user identity sync has been restored for all affected customers. We apologize for any inconvenience this may have caused.
Posted May 19, 2026 - 20:06 UTC
Update
We are continuing to investigate the issue affecting User Identity Ingestion. Our engineering team has identified that the failure occurs during the identity validation step when processing geocode information of users. Work is actively ongoing to resolve this. We will provide another update as soon as more information is available.
Posted May 19, 2026 - 17:51 UTC
Identified
We are currently investigating an issue affecting User Identity Ingestion. Impacted customers may experience failures in user identity sync, which could affect AI Assistant access to new users dependent on up to date user data. Our engineering team has been engaged and is actively working toward a resolution. We will provide updates as more information becomes available.
