AI Assistant Outage on Microsoft Teams
Incident
Report for Moveworks
Resolved
This incident has been resolved.
Monitoring
Based on our recent testing, the AI Assistant on Microsoft Teams is now functioning as expected. We will continue to closely monitor the situation and provide further updates if needed.
We appreciate your continued patience as the situation stabilizes.
We appreciate your continued patience as the situation stabilizes.
Update
Microsoft’s initial findings indicate that a portion of the infrastructure supporting bots in Microsoft Teams is operating in a degraded state. They are attempting to restart affected components and redirect traffic to healthy infrastructure to help mitigate the issue.
Update
Microsoft continues to actively work on this issue. Please follow the Service Health Advisory (TM1260604) for the most up to date information and progress toward resolution.
Update
Microsoft has shared that their monitoring has detected an increase in failures when users attempt to interact with bots. They are currently analyzing these failures to better understand the issue and determine next steps toward identifying the root cause.
We appreciate your continued patience as Microsoft investigates and works toward resolution.
We appreciate your continued patience as Microsoft investigates and works toward resolution.
Identified
Microsoft has now published a Service Health Advisory (TM1260604) related to this issue. We are continuing to monitor updates from Microsoft and will share further information as it becomes available. Please follow the Microsoft Service Health Advisory (TM1260604) for the latest updates and progress on resolution via the Microsoft 365 Service Health dashboard.
We appreciate your patience and will share updates as soon as more information becomes available
We appreciate your patience and will share updates as soon as more information becomes available
Update
We currently suspect this may be related to a Microsoft Teams issue and are actively working with Microsoft to help drive resolution.
We appreciate your patience and will share updates as soon as more information becomes available
We appreciate your patience and will share updates as soon as more information becomes available
Investigating
We have identified an issue where users are currently unable to chat with the AI Assistant on Microsoft Teams.
Our team is actively investigating the root cause and working to resolve this as quickly as possible.
We appreciate your patience and will share updates as soon as more information becomes available.
Our team is actively investigating the root cause and working to resolve this as quickly as possible.
We appreciate your patience and will share updates as soon as more information becomes available.
This incident affected: Enterprise Messaging Integrations (Microsoft Teams).