Potential Impact on AI Assistant Access via Slack
Incident
Report for Moveworks
Resolved
Slack has confirmed that the issue impacting their services has now been resolved. Users should no longer experience difficulties accessing the AI assistant via Slack, and all functionalities should be operating normally. We appreciate your patience and understanding during this time.
Identified
We want to inform you that there is a current outage affecting Slack, which may impact your ability to access the AI assistant through the Slack platform. According to Slack's status update, users are experiencing issues connecting to Slack, including difficulties loading threads and sending messages, due to backend database routing issues causing error spikes across many Slack features. This may result in difficulties booting the Slack client and messages to and from the AI assistant failing to send.
Slack is actively working to identify and resolve the routing issues and is closely monitoring error rates. For more details on the Slack outage, please refer to their status page: https://slack-status.com/2025-05/7b32241eb41a54aa
We appreciate your patience and understanding as Slack works to resolve these issues, and we will continue to monitor the situation and provide updates as necessary.
Slack is actively working to identify and resolve the routing issues and is closely monitoring error rates. For more details on the Slack outage, please refer to their status page: https://slack-status.com/2025-05/7b32241eb41a54aa
We appreciate your patience and understanding as Slack works to resolve these issues, and we will continue to monitor the situation and provide updates as necessary.
This incident affected: Enterprise Messaging Integrations (Slack Connections).