Potential Search Retrieval Degradation

Incident Report for Moveworks

Resolved

The fix has been rolled out for all impacted customers and this incident has been resolved.

Posted Jun 23, 2026 - 16:51 UTC

Update

The fix has been rolled out to the majority of the affected customers; others will get the fix too shortly. We will keep you updated on the progress.

Posted Jun 23, 2026 - 09:49 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 22, 2026 - 18:59 UTC

Identified

We're aware of an issue causing degraded search retrieval for Knowledge Base articles and files. Affected customers may see incomplete or missing content in search results. Our engineering team has identified the issue and is actively deploying a fix. We apologize for the disruption and appreciate your patience as we work to resolve this. We'll share updates as remediation progresses.

Posted Jun 22, 2026 - 17:15 UTC

This incident affected: Enterprise Search.