SharePoint Online Knowledge ingestion Authentication Issues

Incident Report for Moveworks

Identified

We have identified authentication failures affecting SharePoint Online integrations that use Microsoft App Store authentication, following Microsoft’s deprecation of the legacy ACS authentication method. As a result, legacy SharePoint knowledge ingestion will fail for affected customers.

As an immediate workaround, please follow the SharePoint Online Azure App Registration guide.

https://docs.moveworks.com/service-management/access-requirements/knowledge-base-systems/sharepoint-online-access-requirements-new-1#1-configure-azure-app-registration

Engineering is working on a JWT-based update for Microsoft App Store authentication. We will share additional updates as they become available.

Posted Aug 10, 2026 - 13:41 UTC

This incident affects: Connectors.