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Entity Recognition Degradation

Incident Report for Moveworks

Resolved

We experienced an issue on April 29th from 3:10 AM PST to 1:40 PM PST, which affected AI Assistant's ability to process and understand Entities accurately. As a result, requests to our services that analyze entity information may not have functioned correctly during this time. We understand that this could have affected the quality of interactions and ticket routing. We have resolved the issue by restoring the correct data, and we are implementing measures to prevent a recurrence. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Posted Apr 29, 2025 - 17:30 UTC