Live Agent Chat Degradation

Incident Report for Moveworks

Resolved

This incident has been resolved as of 1:45 PM PST. Live Agent Chat has been restored and is functioning as expected. We appreciate your patience and apologize for any inconvenience caused.

Posted May 12, 2026 - 20:55 UTC

Identified

We have identified an issue where Live Agent Chat is not functioning for some users. Affected users are unable to be handed off to a live agent and may encounter an error when attempting to do so. We apologize for the inconvenience and are actively working to resolve this. Updates will be provided as they become available.

Posted May 12, 2026 - 20:35 UTC

This incident affected: Live Agent Chat / Handoff (Live Agent Message Brokering).