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Ticket Polling Failures

Incident Report for Moveworks

Resolved

This incident has been resolved.

Posted Sep 10, 2025 - 16:41 UTC

Monitoring

We want to inform you that we identified an issue causing intermittent ticket polling failures, which affected triage, ticket interception, and all functionalities reliant on ticket polling.

Our team has implemented a fix and is currently monitoring to ensure stability and performance. We sincerely apologize for any inconvenience this has caused and appreciate your patience and understanding as we work to resolve this matter.

Thank you for your continued support.

Posted Sep 10, 2025 - 14:09 UTC

This incident affected: Concierge and Triage.