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Answers Skill Degradation

Incident Report for Moveworks

Resolved

This incident has been resolved and we have confirmed the Answers skill is now working as expected as of May 21st 4:08 PM PST.

Posted May 21, 2024 - 23:09 UTC

Investigating

We're currently looking into an outage to the Answers skill which is preventing the bot from serving knowledge articles or files to users. Users may experience a "I couldn't find any solutions directly related to your request" response to their queries in the Classic experience and a similar response in the Copilot.

We apologize for any inconvenience caused and thank you for your patience as we address this issue.

Posted May 21, 2024 - 22:46 UTC

This incident affected: Answers.