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Moveworks AI Assistant Failures

Incident Report for Moveworks

Resolved

We have identified and addressed an issue where some users might have received the error message, "Looks like I am having some trouble responding to you right now" while interacting with the AI Assistant. We sincerely apologize for any inconvenience this may have caused. The issue has been resolved. Our team is actively reviewing the incident to prevent similar issues in the future. We appreciate your patience and understanding during this time. If you continue to experience any issues, please reach out to our support team. Thank you for your understanding.

Affected Regions: US

Timeline:

Start Time: 5:25 PM PST
End Time: 6:47 PM PST

Posted Apr 17, 2025 - 02:00 UTC