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Bot is not responding to some user queries
Incident Report for Moveworks
Resolved
This incident has been resolved
Posted Feb 14, 2024 - 18:11 UTC
Identified
We are pleased to inform you that we have identified a fix for the issue where some users were not receiving responses from the bot. We are currently in the process of implementing this fix.

We appreciate your patience and understanding during this time. We will provide further updates once the fix has been fully implemented.
Posted Feb 14, 2024 - 17:48 UTC
Investigating
We are currently investigating an issue where some users are not receiving responses from our bot. We understand the inconvenience this may cause and assure you that our team is working diligently to resolve this issue as quickly as possible.
We appreciate your patience and understanding during this time. We will provide updates as more information becomes available.
Posted Feb 14, 2024 - 17:13 UTC
This incident affected: Access Skills (Account Access, Group Access, Software Access) and Smart Forms, Enterprise Approvals, Answers, Concierge, Lookups, Channel Resolver.