Microsoft has identified the root cause as a platform regression affecting app branding display in Teams. A mitigation has been deployed and is currently rolling out. Microsoft's engineering team continues to monitor the rollout and validate the fix.
Users may see the correct custom logo restored as the mitigation propagates. No action is required on your side. We will continue to monitor and will share additional updates as progress continues.
Posted Aug 20, 2026 - 16:39 UTC
Update
We have escalated this issue to Microsoft and are actively working with their team to address the issue. We will provide more details when they are available.
Posted Aug 20, 2026 - 00:10 UTC
Identified
We're investigating an active issue where end users in Microsoft Teams are seeing the default Moveworks logo instead of their organization's custom bot logo, despite a custom icon being set in the app manifest. This appears to affect the bots published via the Teams App Store (store auth) rather than a single tenant. Logging out/back in or clearing the Teams cache resolves it for some users. Our engineering team is actively investigating and we will share more details as they become available.
Posted Aug 19, 2026 - 14:21 UTC
This incident affects: Enterprise Messaging Integrations (Microsoft Teams).
