Update - Please note that we are actively working with Microsoft to make the necessary updates to the App Store version of the Teams app. Moveworks customers using a custom (non app store) version of the Teams app will be able to update the manifest themselves.
Customers can determine whether they are using an App Store version by following these steps:
1. Go to Moveworks Setup.
2. Navigate to Manage Chatbots.
3. Find the entry for the Teams bot and click Edit.
4. Scroll down to the "Microsoft Teams App Id" field.
5. If the App ID is b8ec4e1a-e05a-49d0-ba3a-05119b8b62c0, you are using the App Store bot.
If the App ID is anything else, you are using a custom (non app store) version of the app and will need to update the manifest.json file to include "supportsFiles": true and upload it according to the instructions provided in the guide here - https://help.moveworks.com/docs/microsoft-teams-bot-non-app-store-setup-guide.
Feb 25, 2025 - 23:45 UTC
Customers can determine whether they are using an App Store version by following these steps:
1. Go to Moveworks Setup.
2. Navigate to Manage Chatbots.
3. Find the entry for the Teams bot and click Edit.
4. Scroll down to the "Microsoft Teams App Id" field.
5. If the App ID is b8ec4e1a-e05a-49d0-ba3a-05119b8b62c0, you are using the App Store bot.
If the App ID is anything else, you are using a custom (non app store) version of the app and will need to update the manifest.json file to include "supportsFiles": true and upload it according to the instructions provided in the guide here - https://help.moveworks.com/docs/microsoft-teams-bot-non-app-store-setup-guide.
Feb 25, 2025 - 23:45 UTC
Identified - We have identified an issue where Microsoft Teams customers are unable to upload files via the Moveworks AI Assistant, preventing the use of the Brief Me (Limited Preview) feature and degrading the Message Brokering and Ticketing Capabilities.
There is a manifest.json file that outlines the scopes of our Moveworks AI Assistant within Microsoft Teams. Historically, the "supportsFiles": false setting in the manifest.json file, which outlines the scopes of our Moveworks AI Assistant within Microsoft Teams, was not enforced by Microsoft, allowing file uploads to occur. We have got confirmation that Microsoft made a change this week to now require this field to be set to ‘true’ in the manifest.json file, causing the file upload capability to fail.
If you are impacted by this issue, please work with your account team to update the manifest file to resolve the issue. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
Feb 21, 2025 - 01:32 UTC
There is a manifest.json file that outlines the scopes of our Moveworks AI Assistant within Microsoft Teams. Historically, the "supportsFiles": false setting in the manifest.json file, which outlines the scopes of our Moveworks AI Assistant within Microsoft Teams, was not enforced by Microsoft, allowing file uploads to occur. We have got confirmation that Microsoft made a change this week to now require this field to be set to ‘true’ in the manifest.json file, causing the file upload capability to fail.
If you are impacted by this issue, please work with your account team to update the manifest file to resolve the issue. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
Feb 21, 2025 - 01:32 UTC
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