Moveworks Status

Contact Moveworks Support

Partially Degraded Service

Enterprise Messaging Integrations Degraded Performance

Microsoft Teams Operational

Moveworks for Web Operational

Cisco Webex Teams Operational

Google Chat Operational

Slack Messaging Degraded Performance

Slack Apps/Integrations/APIs Operational

Slack Notifications Operational

Slack Connections Operational

Access Skills Operational

Account Access Operational

Group Access Operational

Software Access Operational

Smart Forms Operational

Enterprise Approvals Operational

Answers Operational

Concierge Operational

Triage Operational

Lookups Operational

Employee Experience Insights Operational

Multilingual Support (MLS) Operational

Creator Studio Operational

Paths Workspace Operational

Queries Workspace Operational

Events Workspace Operational

Plugins Workspace Operational

Control Center Operational

Channel Resolver Operational

Performance Insights Operational

Moveworks AI Assistant Operational

AI Assistant Analytics Operational

Employee Communications Operational

My Moveworks Portal Operational

Moveworks Setup Operational

Moveworks Documentation Operational

Support Operational

Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 10, 2025

No incidents reported today.

Jun 9, 2025

Moveworks Support Portal Outage

Resolved - We are pleased to inform you that the issue preventing access to the Moveworks Support Portal has been resolved. Users should now be able to log in and access the portal as expected. Thank you for your patience and understanding during this time.
Jun 9, 21:38 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 19:13 UTC

Identified - We have identified an issue where users are unable to access the Support Portal via My Moveworks. Our team is actively investigating the issue, and we sincerely apologize for any inconvenience this may cause. In the meantime, please feel free to send your queries to support@moveworks.ai. Thank you for your patience and understanding.
Jun 9, 17:55 UTC

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

Jira Cloud Channel Resolver Ticket Syncing Degradation

Resolved - This incident has been resolved.
Jun 6, 04:19 UTC

Monitoring - We've identified the root cause of the issue and implemented a fix. We are currently monitoring the results.
Thanks for your patience.
Jun 6, 00:30 UTC

Investigating - We're currently investigating an issue affecting the Channel Resolver Ticket Syncing feature. Comments added in Jira tickets are not syncing to the corresponding Slack threads. However, syncing from Slack to Jira remains fully functional.

This issue is limited to Jira Cloud and does not impact Jira Server users.

Our team is actively investigating the issue and will share updates as soon as possible.
Jun 5, 22:12 UTC

Jun 5, 2025

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

AI Assistant Response Quality Degradation

Resolved - We recently experienced an issue affecting the Moveworks AI Assistant due to performance degradation from a third party LLM provider. This led to a temporary decline in response quality, with responses sometimes generated based on outdated context or unrelated resources.The issue was characterized by reduced reasoning capability when selecting the appropriate context for user facing interactions.

We are pleased to inform you that the issue has been resolved, and the Moveworks AI Assistant is now functioning normally. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Thank you for your continued support.

Duration: 5/28/2025 1:27 PM PST - 5/29/2025 6:50 PM PST
Regions: US
May 30, 22:06 UTC

May 29, 2025

Issue with File Uploads in Microsoft Teams via Moveworks AI Assistant

Resolved - We have worked closely with Microsoft Teams to resolve the issue, and an update has been rolled out to fix it. All employees need to update their Moveworks AI Assistant application. A banner with an "Update" button will appear in the AI Assistant app for easy updating. We apologize for any inconvenience caused and appreciate your understanding. For more details, please refer to our community post here - https://community.moveworks.com/ai-assistant-78/microsoft-teams-customers-an-app-update-is-needed-2268
May 29, 22:21 UTC

Update - Please note that we are actively working with Microsoft to make the necessary updates to the App Store version of the Teams app. Moveworks customers using a custom (non app store) version of the Teams app will be able to update the manifest themselves.

Customers can determine whether they are using an App Store version by following these steps:

1. Go to Moveworks Setup.
2. Navigate to Manage Chatbots.
3. Find the entry for the Teams bot and click Edit.
4. Scroll down to the "Microsoft Teams App Id" field.
5. If the App ID is b8ec4e1a-e05a-49d0-ba3a-05119b8b62c0, you are using the App Store bot.

If the App ID is anything else, you are using a custom (non app store) version of the app and will need to update the manifest.json file to include "supportsFiles": true and upload it according to the instructions provided in the guide here - https://help.moveworks.com/docs/microsoft-teams-bot-non-app-store-setup-guide.
Feb 25, 23:45 UTC

Identified - We have identified an issue where Microsoft Teams customers are unable to upload files via the Moveworks AI Assistant, preventing the use of the Brief Me (Limited Preview) feature and degrading the Message Brokering and Ticketing Capabilities.

There is a manifest.json file that outlines the scopes of our Moveworks AI Assistant within Microsoft Teams. Historically, the "supportsFiles": false setting in the manifest.json file, which outlines the scopes of our Moveworks AI Assistant within Microsoft Teams, was not enforced by Microsoft, allowing file uploads to occur. We have got confirmation that Microsoft made a change this week to now require this field to be set to ‘true’ in the manifest.json file, causing the file upload capability to fail.

If you are impacted by this issue, please work with your account team to update the manifest file to resolve the issue. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
Feb 21, 01:32 UTC

May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.